• Setting up the algorithms of internal collaboration between the departments (Jira, CRM) • Establishing relationship with the 3rd parties: Prime Brokers for NON- FX direction, Settlement companies. Coordinating the set up process with Legal and Support department. • Developing several projects: Crypto Bonds trading, settlements of transactions and NAV report in the internal Back Office system, automated approval of client’s account for NON – FX onboarding, automated client’s instructions via CRM, automated parsing of corporate actions in Back office system. • Development of external reporting of Crypto Bonds trading to the relevant authorities, NON-FX transactions reporting as per MIFID. • Handling project of API integration between Broker, CRM and settlement system communication. • Development of a voice trading procedure. • Brokerage activity (placing trades within Upper Brokers), further settlements, reporting, commissions accruals settlement. • Administrative activity: Implementing drafts of NON-FX brokerage documentation, taking into order relevant documentation of the departments (FX and NON – FX), analysis of the questionnaires, notifications etc.)

Head of project “Back Office” • Building up Back office from «0» for FOREX legal entity (Tradernet). • Project management of Back Office software in liaison with IT department and Customer facing departments. (Manperi, Tradernet) • Process modelling and implementation (Tradernet) • Process analysis for Chargebacks, Risk controllers, Payouts, KYC onboarding at the parallel projects (Manperi) • Created the proposal for structuring CRM – Back office software for the related functions and implementing high level goals for the related departments (Manperi, Tradernet) • Proposed the structure of reporting charts and KPIs for related departments (Chargebacks, AML, Risk) in Back Office. (Manperi)

• Reception of new clients • Opening accounts, set- ups of the company with counterparties • Closing clients’ accounts • CRM operations, Clientele communications, Monitoring • Keeping and renewing the third parties’ dossiers • Making and emailing reports to clients • Processing clients’ instructions and requests • Corporate actions • Office day-to-day administration • Monthly reconciliation on cash and financial instruments • Preparation of customized reports from the clientele for both external and internal users at their requests • Back – QORT. Participating in adoption of a new accounting system regarding the back office and other relevant functions • Business administration • Keeping and structuring correspondence • Corporate legal documents • Making the internal formal documents of the meetings • Making the internal forma documents necessary as per IOM • Participation of Internal Audit and Cysec inspections concerning the functions • General documents and files archive functions Additionally performed: • Backing up reception and transmission of client’s orders (Buy, sell, repo), funds, commissions. Settlement of deals and transactions in the system, communication with depositaries, banks and traders in regard to client’s orders. • Managing non-trading orders (cash and security input/output) • Assistance with administration of Portfolio Management and Advisory clients. • Scheduling and monitoring and execution the reports to the Cyprus Authorities: CBC monthly reporting, AML monthly reporting, Annual Eligible funds statement, Quarter reporting to Cysec in regard to financial instruments statistics, Complaints reporting, • Administrative function (budgeting and supervision of couriers, cleaners, building maintenance representatives, filing documents, dealing with counterparties agreements, vendors, CO and other debts receivables, preparation of agreements, reports to clients)

• Set up the Back office and compliance functions department from 0: Onboarding clients Compliance check, first deposits, withdrawals, compliance issues; development of main reports: Reconciliation of client’s and own funds, monthly, daily P/L reports, Executive reports to the stakeholders, compliance reports and internal evaluation reports. • Preparation of a budget and monitoring of the expenditures. • Setting up the payment algorithms for clients and own funds. (Wire and CC payments) • Developing collaboration with Prime Broker. • Supervise the back office associates work load and performance. • Setting up the collaboration with Brokerage/Operations room and Sales/Customer service department. • Monthly reporting to Managing Director, CY regulated Authorities and Central Bank of Cyprus on holding stocks. • Setting KPIs for the Back-office department and cross departments performance. Administrative duties: • Supervision and regulating of the office supply. • Writing and reviewing internal policies for Back office and Customer facing departments. • Maintaining personnel data. • Developing filing system in the company. • Ongoing monitoring of the company’s corporate documentation and procedures and due amendments. Marketing duties: • Supporting promotion of the company via Social Media resources. • Affiliate program and partnership cooperation. Securities activity: • Maintaining data for corporate actions (reinvestment, spin off, cash and stock distribution, listings, trading suspensions, General meetings) • Maintaining data for IPO (Initial public offerings) – plan and action via BO system. Brokerage activity: • Development and maintenance of stock trading report for clients, trading over the phone. • Development and maintenance of FX conversions ledger.

Main responsibilities: Banking administration services: • Set up of the banking administration department, establish processes. • Consultancy to customers regarding the different types of bank account and banking products that are available, as well as the terms of those services in worldwide jurisdictions. • Obtain and compile copies of bank account applications, supporting documentation (Bank reference letters, CVs, business models, KYC documentation) • Analyze applicants' financial status, business activity, reputability to determine feasibility of opening the bank account in a specific jurisdiction. • Meet or discuss with applicants distantly to obtain information for bank account applications and to answer questions about the process. • Handle customer complaints and take appropriate action to resolve them. • Compute payment confirmations upon request, dealing with internet banking credentials. • Staying abreast of new types of banks or banking products worldwide and other financial services and products to better meet customers' needs and further consultancy. • Review and update clients banking file. • Compliance check and due diligence procedure. • Analyze potential banking markets and develop referral networks to locate prospects for bank account opening worldwide. • Prepare and review bank account application forms and client summary to ensure that they are complete and accurate according to policy of the company and requested bank. • Consulting clients in questions of documents certification. • Submit applications to banking analysts for verification and recommendation, further approval. • Work with clients to identify their corporate and financial goals and to find ways of reaching those goals, by suggesting the jurisdictions and banking products. • Negotiate payment arrangements with customers who have processed bank account opening. • Supervise payments receivables. • Market bank products to individuals and firms, promoting bank services that may meet customers' needs. • Prepare reports to send to customers upon request. Reporting internally for calculation of working hours spent per account opening. • Set banking policies, compliance and due diligence procedures review and timely update, in conjunction with senior managers. Post banking services: • Assistance activating/unblocking tokens, cards & PIN's, accounts • Obtaining an additional card • Adding another currency account • Adding another signatory/changing signatory. • Removing from signatory/bank account closure • Change of details of existing signatory • Completion & submission of annual declaration for withholding tax • Completing clients transactions • Assisting clients in the use of internet banking • Request for supporting documentation. • Request for bank statements, swift confirmation, bank guarantee, letter of credit. • Third Party Staff Member Account Access Administrative duties: • Preparing corporate kit and KYC for certification, as per bank jurisdiction requirements • Accompanying clients to the bank to proceed with bank account opening ( Cyprus) • Liaising with bank employees in regards to outstanding information. • Liaising with nominees and agents. • Issuing invoices, debit – credit activity, overdue payments receivables. • Preparing statements for further reporting to relevant authorities and senior management. Developed: • Banks database worldwide • Post banking services structure • Bank account questionnaire • Check lists • Description of banks facilities in Russian/English language • Partnership engagement guideline • Client invoicing algorithm Project Management: • Bad debts and account receivables monthly statistics and analytics • Supervision of debt collections • Corporate photo project • Supervision of annual extension of legal entity in BVI, Seychelles and Belize • Organization of Corporate Services Seminar in Cyprus from 0. • Contributions to Business Development incorporation areas around the globe • Contribution to Customer Support documentation.

Main responsibilities: • Full support of corporate and individual customers with payments, cards related subjects, deposits, internet banking, other ongoing questions, over the phone and via messages. • Payments: problematic payment queries, payments investigations, inward/outward exchanges. • Cards/Deposits: selling cards and various terms deposits. • Internet banking: full user guidance how to operate payments through internet banking. • Customer Service messages support: dealing with ongoing questions about banking products and activities. • Arranging of swift confirmations, statements, credit/debit advices, balance statements, reference letters. • New accounts opening advice: Information and documentary support and consultancy for new accounts. Good knowledge of banking system, and its related programs. Knowledge of global corporate documents issuance and certification for Cyprus banks, according to banking requirement. Full interaction with all departments in the bank.

DUTIES: • Organization of the working process of the company • Consulting regarding the administrative structure in the company and process arrangements. ( Labor HR activity, preparation of necessary documents for business trips, salary payments, benefit payments, sick leaves and vacations papers, Agreements and addendums arrangements) • Coordination of HR and accounting department activity, providing and requesting, approving the necessary documentation, reports and payment invoices. • Organize the maintenance of databases of the company • Carry out work with presentations; translations, process algorithms. • Work with the company's customers; • Interaction with partners in Athens office and CIS. Interact with the head office in Greece. • Preparation monthly financial budget for the office needs • Preparation necessary legal documents in 2 languages • Different goal researches on the market and preparation of the description. • Interact with authorities for Work permit issues of international assignees • Preparation and submission Quarter tax report regarding the company activity • Interact with PWC Cyprus regarding annual reporting before the parent company in Cyprus • Daily work flow with coordinating suppliers, couriers, drivers. • Web site structure update and translations • During the stock performing negotiations with the parties to the action, maintain records of the protesters, responding to claims by the protesters, to translate all documentation related to the holding of shares from Russian into English and from English into Russian. Deal with the claims and court responses. • Observation all local normative acts of the Employer, and consultancy to update and renew.

Department: Destination services and relocation Duties: Relocations: HR customers supporting in Global Mobility projects Lease negotiations, Orientation tours and home-finding program Temporary accommodation arrangements Settle in services Tenancy management Meet & Greet transferee, accompany to accommodation Personal banking( opening/closing accounts) Tax clearance for the retired assignees Medical centers information\assistance Vehicle registration School selection assistance Move out\departure Services Survey activity, guides information updates. Documents arrangement, Various supporting contract activities. Basic accounting Immigration: handling all the necessary steps of acquiring work and residence permits for expatriates: Additional:visa issues, registration, appostile and legalization. Arranging various legislation process algorytms and descriptions Administration Account receivable activity (dealing with overdue payments), customer invoicing.

Management faculty

philology faculty

Business- Seminars held by Moscow Government with the participation of Moscow Academy of management and market, certificate