- Ensure QA policies are maintained and compliance procedures are adhered to - Review, amend and approve appropriate customer and official communication - Tailored educational courses including English tutoring for overseas staff focussing on business communication, speaking and writing skills

- Responsible for the messaging group and system administration of the Asia Pacific region. - Administered and managed a regional network of a global messaging system to ensure continuous service delivery and change management controls resulting in 99% system availability and reduced implementation cost by 50% regionally and globally. - Managed a team of four professionals and various contractors across the Asia Pacific region countries (fourteen markets of different languages, cultures and business practices). - Managed all projects pertaining to messaging platform upgrades fourteen countries. - Participated with the global team in DR strategic planning, the overhaul of the messaging methodology and outsourcing of specific programs. My contribution resulted in reduced cost, integrating resources, reduced staff operational tasks and overall cost by up to 40%.

- Responsible for PC banking application development. - Established, converted and streamlined manual systems into fully automated ones catering for internal transaction transfers, statement retrievals, signature verification system. - Maintained and shared the administration of the bank regional network. - Ensured user support and service delivery were appropriately met and standard exceeded. - Established new processes for private banking system operation. - Developed and implemented “Security Assist Guide” processes for audit and compliance within the data centre and user base

Information Resources Management, Information Systems and Technologies