• Ensuring quality control in the office; setting up monthly profit targets for the office to achieve; setting up effective, profit maximizing rules and regulations for the agents • Providing professional expertise to potential customers about requested destinations • Arranging most convenient and price competitive travel itineraries according to passenger requests • Finding and booking flight itineraries in Apollo/Galileo Reservation System • Providing initial contact to business and first class customers, responding quickly and diplomatically to client concerns to ensure superior service and satisfaction

• Coordinating staff duties around shifts and assigning tasks with deadlines for completion. • Maximizing company’s profits by handling a larger volume of clients and introducing new products for the prospective customers • Maintaining quality control of the services provided by the company • Hiring, motivating and training department members on sales techniques, client protocol, and company policy. • Finalizing sales for packages, delivering comprehensive tour information, answering client questions, and completing registration process.

• Approving/denying new members • Checking site for “bugs” and other mistakes in the script • Presenting new ideas about improving site's quality and implementing them • Conducting thorough industry research and seeking out best site's qualities • Monitoring site’s performance and increasing attendance. • Performing link exchange services with other potentially interested sites, performing search engine optimization tasks

Economics/Banks and Stock Exchange

general studies

general studies

www.tycoon.ru, graduated

University Entrance Exam, 1196/1600