1. To whom it may concern Re Kristina Zapertova This is a letter of support for Kristina Zapertova who was an employee in the Finance Department at Freemasons Hospital in Melbourne for approximately two and a half years. Much to our disappointment, Kristina resigned from the Hospital in February 2004 to pursue a more challenging career elsewhere and I am very happy to testify as to her skills and professionalism. Kristina was initially employed as our Accounts Assistant/Cashier in The Patients Accounts section of the Department. In this role, she was responsible for receipting over $50m per annum into the General Ledger and various Debtor systems. The role encompassed balancing off banking reports from various locations around the hospital, resolving discrepancies and reconciling the banking and ledger totals. Kristina was fast, accurate and took great pride in the work she performed. During her time with us, we installed several new IT systems and Kristina was a key member of the implementation team and readily accepted new technology and work practices. After about one year with us, Kristina’s productivity was such that we were able to allocate further duties and responsibilities. These included posting charges to patient accounts, handling patient billing enquiries, some Account Payable duties and assisting the Accountant with the bank reconciliation. At this time, Kristina also took on data entry and associated tasks for the payroll department at the Hospital where she was extremely quick in picking up the necessary skills. Kristina is a very friendly, outgoing person with excellent communication skills and a great team player. I am very impressed with her sound understanding of accounting concepts, IT skills, enquiring mind and her ability to adapt to change. Please feel free to contact me if you would like to discuss Kristina’s role here in more detail. I am very happy to support her applications for further employment. Yours sincerely Danny Milman Director of Finance Freemasons Hospital T: 03 9483 3436 M: 0413 607 044 F: 03 9483 3578 2. Attached Reference from Ian Hart-Managing Director/Owner & Robert Wark-National Sales Manager at MSL This letter was emailed to Kristina as she requested with support of two referees. Reference for Kristina Zapertova Kristina Zapertova resigned from MSL in February 2001, as she was permanently moving to Australia. We had great pleasure of employing Kristina for the role of Office Assistant / Database Admin. As Kristina was placed at the Reception front desk, she was also presenting the very first face and impression of the company. Kristina's role involved reception relief, invoicing, receipting, banking and all accounts receivable duties. And was in charge of maintaining and updating our Client Management system (d/base DMS) which included the task of performing the daily backups of the entire system. Using her vast knowledge of all Microsoft software Kristina was accustomed to writing memos, meetings and client’s reports as well as producing the company magazines and flyers. As Kristina worked close with the sales team, she assisted with the IT system to prepare quotation reports for clients and assisted the National Sales Manager in the importation of stock from Japan, Australia and Asia. Kristina is a highly competent individual whom is outgoing, mature and is very pleasant to be around. She has a bubbly personality with a definite interest in computers. She has great IT skills, attention to detail, excellent communication skills as well as customer service skills. Kristina performed all her tasks quickly and without supervision. I would have no hesitation in recommending Kristina to any future employer and we wish her well for the future. Regards Ian Hart Managing Director/Owner & Robert Wark National Sales Manager Manufacturing Suppliers Limited T: 09 8282777 F: 09 8282424 Free Fax: 0800 80 60 50 562 Rosebank Road, Avondale P.O. Box 15-445, New Lynn Auckland New Zealand