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Female, 34 years, born on 30 August 1990
Cyprus, willing to relocate (Australia, Cyprus, Malta, USA), not prepared for business trips
Fraud Manager/Compliance Officer
Specializations:
- Auditor
Employment: full time
Work schedule: full day
Work experience 13 years 2 months
September 2016 — currently
8 years 8 months
Panserve LTD
Public Services... Show more
Compliance and Legal Assistant
• Assisting Head of Techncal Compliance with administration of risk assessments of the Company’s processes and procedures in light of various legal regulatory and operational requirements.
• Assisting the Head of Technical Compliance in implementing various policies and procedures, to ensure that business activities are conducted in conformity with all applicable laws and regulations.
• Assisting Operations with various compliance queries and procedural escalations, in particular assisting with customer complaint escalations from the Customer Service department.
• Working alongside the Head of Technical Compliance to ensure effective communications with local and foreign regulators and legal bodies.
• Liaising with other companies, service providers, external legal advisors, local government, regulatory authorities (local and foreign) and relevant service providers in various jurisdictions, as and when required.
• Assisting with the development of compliance protocols.
• Preparing regular and ad hoc reports with respect to regulatory requirements and developments as instructed by the Head of Technical Compliance
• Assisting with audits as and when required
• Drafting responses to queries and investigations conducted by various official bodie
• Proactively raising awareness of compliance risks throughout the business
• Performing legal research
• Preparing legal documents
• Taking minutes and initiating and replying to correspondence
• Maintaining records, organising files and archiving
• Maintain an effective filing system
• Receiving and sorting incoming mail where required
• Working in partnership with other key stakeholders in the business, to ensure full adherence with the Company’s policies and procedures
• Keep information confidential
July 2015 — September 2016
1 year 3 months
Panbet LTD
Public Services... Show more
Fraud Team Leader
• Dealing with difficult customer issues, following up on customer interactions and carrying out remedial action as required
• Review, research and make determination of suspicion on items and transactions identified according to the Bank Secrecy Act (BSA) via AML automated alerts or manually received reports and referrals
• Used transactional and customer records, external data, publicly- available information, and other information to identify suspicious or unusual activity
• Reviewed, analyzed, and identified indicators of potential money laundering or terrorist financing activity from information sources such as surveillance / monitoring alerts, open source media reports, and internal referrals
• Identify chargebacks and contest when appropriate
• Applied best management practices in supervising large groups of people, as well as in recruiting and training new employees
• Recommend anti-fraud processes for changing transaction patterns and trends
• Working in partnership with other key stakeholders in the business (including Payments, Customer Service, IT, Compliance etc.), to ensure compliance with legal and regulatory requirements, adherence to Company procedures.
• Assisting with the development of processes and procedures.
• Tracking daily work activity and producing reports as required.( (Suspicious Activity reports; Weekly Activity Reports; Enhanced Due Diligence reports; etc.)
• Assisting Fraud team in their daily tasks.
June 2010 — August 2012
2 years 3 months
Debenhams
Sales Assistant
* Be involved in stock control and management. ;
* Assisting shoppers to find the goods and products they are looking for.
* Being responsible for processing cash and card payments.
* Answering queries from customers. ;
* Reporting discrepancies and problems to the supervisor.
* Giving advice and guidance on product selection to customers.
* Dealing with customer refunds.. ;
* Responsible dealing with customer complaints. ;
* Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
* Receiving and storing the delivery of large amounts of stock
May 2008 — May 2009
1 year 1 month
Tobacco Shop
Latvia
Assistant Manager
''p.S" Purveyors of fine tobacco, cigars, pipes of all distinctions
Skills
* Extensive experience as a Fraud Analyst in relevant industry (online gaming, online gambling, e-commerce)
* Investigative skills, ability to work and think logically
* Problem Solving - Excellent analytical and diagnostic skills
* Extensive knowledge about the anti-money laundering, laws procedures and practices
* Good organizational skills ;
* Identified multiple significant cases, red flags and patterns associated with the laundering of illicit funds
* Knowledge of Excel, Word, Confluencee, Outlook and PowerPoint
* Creative and strategic thinker, able to communicate strategy to team, internal and external customers
* Excellent verbal, written and interpersonal skills ;
* The ability to work independently and as part of wider team ;
* Strong prioritization and workflow management skills ;
* Relationship building ;
* Knowledge of 4 languages fluent in Russian, English, Latvian, competent in German ;
* Good time management and able to work to deadlines ;
* Adaptability and ability to learn quickly in a changing environment
Skills
Skill proficiency levels
About me
• Extensive experience as a Fraud Analyst in relevant industry (online gaming, online gambling, e-commerce)
• Investigative skills, ability to work and think logically
• Problem Solving - Excellent analytical and diagnostic skills
• Extensive knowledge about the anti-money laundering, laws procedures and practices
• Good organizational skills
• Identified multiple significant cases, red flags and patterns associated with the laundering of illicit funds
• Knowledge of Excel, Word, Confluencee, Outlook and PowerPoint
• Creative and strategic thinker, able to communicate strategy to team, internal and external customers
• Excellent verbal, written and interpersonal skills
• The ability to work independently and as part of wider team
• Strong prioritization and workflow management skills
• Relationship building
• Knowledge of 4 languages fluent in Russian, English, Latvian, competent in German
• Good time management and able to work to deadlines
• Adaptability and ability to learn quickly in a changing environment
Incomplete higher education
2009
Baltic Commercial International Professional College
Beauty industry
Languages
Citizenship, travel time to work
Citizenship: Latvia
Permission to work: Great Britain, Latvia
Desired travel time to work: Doesn't matter