1) Managed the development process including QA matters of legal databases for a global firm in Sydney and NYC resulting in reduced annual system budget and outages. 2) Performed appropriate testing processes and procedures for college course booking system in Vienna Austria. Performed appropriate data analysis consultancy and IT infrastructure plan for security firm with seven Eastern European sites resulting in better software management, reduced staff cost and integrating hardware resources. Also assisted the management with the creation of central IT department to handle daily requirement ranging from user support to system implementation, upgrades processes and service delivery. 3) Developed IT test library for an international examination board 4) Provided customer management with meaningful information and reports from complex data manipulation of their respective systems. 5) Review and approve system documentation during the development cycle and post-implementation phase. 6) Developed and managed our customer technology course content for five years which included coordination with engineers, content compliance and proof and maintenance. 7 ) Tutored overseas staff English communication and basic business writing skills

1) Responsible for the messaging group and system administration of the Asia Pacific region. 2) Administered and managed regional network of a global messaging system using Lotus Notes and relevant tools to ensure continuous service delivery and change management controls resulting in 99% system availability and reduced implementation cost by 50% regionally and globally. 3) Managed a team of four professionals and various contractors across the Asia Pacific region countries (fourteen markets of different languages, cultures and business practices). Provided appropriate consultancy over the best use of development tools in relation to messaging projects. 4) Managed all projects pertaining to messaging platform upgrades for a 15000-user base across fourteen countries. 5) Participated with the global team in DR strategic planning, the overhaul of the messaging methodology and outsourcing of specific programs. My contribution resulted in reduced cost, integrating resources, reduced staff operational tasks and overall cost by up to 40%.

1) Responsible for PC banking application development. Established, converted and streamlined manual systems into fully automated ones catering for internal transaction transfers, statement retrievals, signature verification system. 2) Maintained and shared the administration of the bank regional network. 3) Ensured user support and service delivery were appropriately met and standard exceeded. 4) Established new processes for private banking system operation. 5) Developed and implemented “Security Assist Guide” processes for audit and compliance within the data centre and user base

Information Technology, Information Systems