Serve as the single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues. • Ensure that customer inquiries are answered efficiently and in a timely manner, maintaining compliance with departmental standards. • Conduct necessary analyses to address client needs. • Communicate resolutions to clients. • Develop and maintain a client portfolio through regular calls and face-to-face interactions, as needed. • Inform clients about problems (system failures, market issues) and provide regular resolution updates. • Appropriately assess risk when making business decisions, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. This includes driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practice

Partnered with internal units to ensure the adequate due diligence process for customer accounts and documentation reviews. • Verified and confirmed banker ownership of KYC records to ensure a continuous flow of information. • Ensured all information and documentation complied with local regulations and Citi standards. • Updated and reviewed forms according to local regulation requirements and worked with Compliance to expedite documentation reviews, providing clarification as needed. • Followed up with clients to ensure information was received by the due date. • Appropriately assessed risk when making business decisions, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. This included driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

• To support the KYC Owner in processing KYC Records within CitiKYC application ensuring adherence to ICG anti-money laundering (AML) KYC standards and related Customer Identification Program (CIP) requirements, including any local KYC regulatory requirements as outlined in the Country Variance Documents and Smart Forms • Make research, collect the applicable documents for the client under AML KYC requirements • To perform AML and Sanctions Name Screening in alignment Policy requirements, review and resolve potential matches Collate and review information in internal and external sources for company news • Communicating with the Relationship Managers/Compliance/Checkers in terms of KYC related requests • Report workflow process to supervisor • Meet agreed daily and monthly targets of CitiKYC records completion; • Complete all required trainings on time • To participate in projects on optimization/improvements of respective AML KYC processes

Business, Economics and Finance